Ordering Policies

I am happy to take both local and out of state orders. I will be also be happy to take measurements at the time of a local/in person order. Any out of state order in which the client has taken measurements, Festooned Butterfly will not be responsible for any fitting problems due to incorrect measurements taken by the client.

You may contact me through the website if you would like to order a custom costume piece. 

When you place an order, the following Conditions and Terms of Sale will be in effect. I accept payments made by credit cards, paypal, personal check or cash. 

Conditions and Terms of Sale

GETTING STARTED:
All your measurements will be taken and a design agreed upon.

Designing the Costume; I will communicate design ideas with you via email, phone or in person. This will also include agreement on fabric trim and embellishment which will be done by photo or in person.

Final Quote; a final price will be quoted to you before any work begins. This quote will consist of labor costs, fabric/notion costs, and shipping fee if applicable. A deposit of 50% of the final cost is required before work will begin.

Once I receive your deposit and it has cleared, these Conditions and Terms of Sale will be in effect.

I will obtain the fabric immediately. It is also possible for the client to obtain and give me (upon approval for use) the fabric they wish to use.

I will give you progress updates on the project in the form of photos, when possible and notes via email of the certain steps of the process. All photos are the property of Angie Carter. All designs remain the property of Angie Carter (if personally drafted for you) and copyrights are kept and enforced for printed patterns.

DESIGN CHANGES:
Any changes made to the design after an agreement has been reached, and the deposit has been received, will incur additional design and labor fees of no less than $50, plus any additional costs for added fabric or materials. Such changes may include, but are not limited to, design alterations, fabric choice changes, trim choice changes. I agree to and will notify you of any problems or changes that may need to occur.

GUARANTEE OF FIT:
Mail Order Costumes: You must provide me with true and correct measurements. If the measurements you provide don't match you, I am not responsible. I will alter the garment, but you will be responsible for shipping and labor charges.

In Person Orders: In most cases I will be taking measurements for these orders and will guarantee the fit of your costume, if it’s not right because my own mistake I’ll fix it free of charge. However, I am not responsible for any fitting problems do to weight gain or loss from the time of ordering to the due date or after.

COMMUNICATION:
I agree to be prompt with replies, and to answer any questions or concerns with courtesy. The client agrees to communicate any questions or concerns in a timely manner throughout the design and construction process.

GUARANTEE OF QUALITY:
I guarantee the workmanship to be of professional quality and free of defects. The garment should be able to withstand normal wear. The client agrees to follow care instructions, any damage caused from not following care instructions or stress beyond normal wear will be regarded as the clients fault.

DEPOSIT:
A NON-refundable deposit, of 50% of the total agreed upon cost is due before I will begin work on your project. You agree to pay this fee before work will begin. Deposits can be made by paypal, personal check, or cash. 

If you are paying by check, please allow 5 business days for the check to clear the bank before work can begin. This deposit is NON-REFUNDABLE. Should you decide to cancel the order, the deposit will be forfeited. This is not negotiable, see CANCELLATION POLICY below for further information about this.

CANCELLATIONS:
Life happens and sometimes there will be cancellations; however the client understands that the original deposit under no circumstances is refundable once work has begun on your project.

DELIVERY TIME:
I agree to deliver the costume on or before the requested delivery date. You agree to request delivery at least 3 weeks before the garment is actually needed.

RUSH FEE:
If for any reason client needs a project done quickly (2 weeks or less) an additional 25% of the total cost may be added to the cost, plus any extra shipping fees that might occur. You agree to pay this fee for any rush orders.

CARE INSTRUCTIONS:
Because care instructions will vary for each fabric, when you are given your costume care instructions will be included.

NOTES OF CAUTION
I love to design for all sized customers, however after many years of sewing I know and want my clients to know that many garments made in larger sizes may become distorted from the original design. I will do my best to make sure you have a realistic idea of what the finished product will look like.

DISCLAIMER
I am not responsible for any accidents or injuries that may occur while wearing any garment manufactured by Festooned Butterfly. You are responsible for your own actions and agree to hold Angie Carter blameless

By making a deposit to Angie Carter, you agree to the above terms and conditions and as the client agree to be bound by them.

* All prices are subject to change*